In formulating a concept for this project, we reviewed requests from SCUP members for practical information and how-to case studies about creating learner-centered environments. This book responds to that demand with a collection of examples showing how 14 college and universities redesigned student services on their campuses. We hope you will refer to it often as you create your own planning strategies. SCUP (Society for College and University Planning
"Sponsored by IBM."
Includes bibliographical references and index
pt. 1. Creating a student-centered environment. Introduction. The compelling case for change / Martha Beede, Darlene Burnett -- Student service trends and best practices / Martha Beede -- Trends in support services for distance learners / Barbara Krauth -- pt. 2. Redesign as the change agent. The reengineering of enrollment services : four departments become one [Seton Hall University] / Regina Kleinman -- Reengineering student administrative services [Babson College] / Madge Lewis -- Project Delta : planning a new student services model [Boston College] / Frank B. Campanella, Rita R. Owens -- The evolution of enrollment services [Carnegie Mellon University] / Linda M. Anderson, William F. Elliott -- Transforming with a learner-based redesign [Southern Alberta Institute of Technology] / Karen Hayward, Keith A. Pedersen, Floyd Visser -- Reengineering admission services [Oregon State University] / Robert Bontrager -- pt. 3. Technology as the change agent. From in-line to online : transforming student services [Northern Territory University (Australia) and University of Minnesota, Twin Cities] / Darlene Burnett, Christian Pantel -- Student services : a broad view [University of Delaware] / David E. Hollowell -- Project 2000 : a web-based student planning system [Brigham Young University] / Gary L. Kramer, Erlend D. Peterson -- Virtual access to student information [Indiana University] / Mark McConahay -- Enhancing transfer student services through the Web [Ball State University] / Michael E. McCauley -- Student development model as the core to student success [Johnson County Community College] / Buddy Ramos, Dick Vallandingham -- Student services x 13 : a consortial approach [Colorado Electronic Community College] / Vicky Seehusen -- pt. 4. Planning for success : key considerations for successful transformation. Customer-based transformation / Stephen W. Klenk -- Change management / Earl H. Potter III
Beede, Martha; Burnett, Darlene; Society for College and University Planning (Ann Arbor, Mich.)